Valuable WordPress Support Ticket Plugins for Business Websites
The best WordPress support ticket plugins are ones that offer chat, ticketing, and live chat features. Add technology to your live chat and make yourself available for customers at all times.
Customers are incredibly important in this competitive landscape, with 89% of businesses competing for their customers. A few years back, only 36% of companies compete on quality customer experience.
To provide ample ways for customers to contact you, be sure to have live chat and contact forms
How this WordPress support ticket plugin can help you organize your customer feedback
By providing customer support, your website will provide a better experience. You can use AI to generate relevant content or utilize chatbots, live chats, and FAQs.
When customers have a question, your support ticket system allows them to ask it to you in an easy and efficient way.
There are WordPress Support plugins that can help you to create and integrate a support ticket system into your WordPress.
Awesome Support
If you manage a WordPress website, chances are you've had to deal with support tickets at some point. Thankfully, there's a great plugin called Awesome Support that can help you out.
Awesome Support - WordPress HelpDesk & Support Plugin is a WordPress helpdesk and support ticketing plugin. It's packed with features to make dealing with support tickets easy, including:
- A customizable ticketing system
-A knowledge base and FAQ section
-Integrations with popular services like Slack, Trello, and Zendesk
-A front-end interface for your users
With Awesome Support, you can streamline your support process and make dealing with tickets a breeze. So if you're looking for a great way to manage your WordPress support tickets, be sure to check out Awesome Support!
FAST – WordPress Support Ticket Plugin
This is a great plugin for anyone looking to provide support on their website. Two specific users who will want this are WordPress developers and e-commerce owners, especially those using WooCommerce or Envato Marketplace. This plugin makes the process of providing support fast and easy.
-There are no restrictions on how many tickets you can process and customers you can support.
-The ticket fields, color schemes, and auto-responder email messages you can customize as per your requirements.
-Plugin also integrates with Envato. So, if you sell WordPress themes or plugins, you can verify customers’ ownership, they actually purchased your product and are covered under the support period before reaching out for their help.
-The WooCommerce integration option is also available with the plugin.
It is our understanding that the developer is very responsive when people comment on or ask questions about this plugin. They also like to create new features for this plugin and announce when those features will be integrated into an update.
Support Candy
There are not many free WordPress plugins that will help you build a high-end support ticket system. This one, however, is an exception. It is well-built, and well-supported, and the free version comes with everything you need to get started with a fast Ajax-based support system.
-This plugin allows you to create a support ticket system and FAQs, which are 100% responsive.
- You can create an unlimited number of tickets for your users and secure it with anti-spam.
-If you want to accept tickets from unregistered users, you can enable guest ticket submission and protect it from spambots.
-You can also edit the ticketing page with custom CSS if you're not satisfied with the pre-defined style or layout.
-You have full analytics for each agent's work.
-It's possible to import tickets created by other platforms like Intercom or Zendesk.
You will receive email piping, canned replies, assign agent rules, automatic ticket closing, TD exportation to CSV, service level agreements, customer satisfaction surveys and sync to Google calendar when you upgrade.
According to Zendesk, 82% of customers will stop doing business with a company if customer service is poorly executed. So does that mean you should give up on providing direct customer service out of fear that you might deliver a bad customer experience?
No absolutely not. What it means is that you can use an automated support ticket system so that you may provide reliable, consistent and timely customer service to your customers.